Our Fresh Flowers Guarantee: Returns, Refunds & Complaints

Our Fresh Flowers Guarantee in Brixton

Brixton Florist is proud to be your trusted local florist, serving households and businesses throughout the Brixton area. We are dedicated to delivering only the freshest flowers and premium arrangements with every order. Our fresh flowers guarantee ensures that every bouquet and floral item reaches you looking beautiful, vibrant, and just-picked – every time.

Damaged-on-Arrival Policy

We take the utmost care in preparing and packaging your flowers for delivery. In the rare case your flowers arrive damaged or do not meet our freshness standards, please let us know as soon as possible, ideally on the day of delivery. We appreciate clear photos of the issues to help us resolve matters swiftly. Our team is committed to making things right for you at no extra cost.

Freshness Window

All our flowers come with a freshness window of at least five days from the day of delivery, provided care instructions are properly followed. If your flowers show signs of wilting or poor condition within this period (excluding accidental damage or lack of water), please contact us immediately. We strive to ensure every Brixton home and business enjoys bright, long-lasting blooms from us.

Refunds and Replacements

Your satisfaction is extremely important to us. If your flowers are damaged on arrival, do not last for our promised freshness window, or do not match the order details, we offer the following options:

• Refund: You will receive a full or partial refund, depending on the circumstances and extent of the problem.
• Replacement: We can arrange for a replacement bouquet, hand-delivered at the earliest convenient time to your Brixton address.

We will always consult with you to choose the best outcome. Please note, refunds or replacements are generally not issued for delays due to reasons outside our control (such as incorrect delivery details provided by you or unavailability to receive the order), but we will always try to help where possible.

Complaints Procedure

We welcome your feedback, both positive and constructive. If you have any complaints about our products, service, or experiences with Brixton Florist, we encourage you to contact us promptly. Every complaint is logged and reviewed by management to ensure that issues are resolved fairly and improvements are made. Please provide as much detail as possible, including your order number, delivery date, and nature of your concern.

Our team is dedicated to responding to all complaints within 48 business hours. We aim to resolve matters efficiently and professionally, keeping you informed at every step.

Why Choose Brixton Florist?

As a longstanding local florist, Brixton Florist is committed to delivering not just beautiful arrangements, but reliable customer service to Brixton’s homes, offices, and venues. When you buy from us, you can trust that our fresh flowers guarantee and sincere after-care support your complete peace of mind. Thank you for choosing Brixton Florist – where your satisfaction blossoms with every order.