These Terms and Conditions ("Terms") govern your use of the Brixton Florist website and any purchases or online flower delivery services you make as a customer. Please read these Terms carefully before placing an order with us. By accessing our website, placing an order, or using our delivery services, you agree to be bound by these Terms. If you do not accept these Terms, please refrain from using our website or services.
These Terms apply to all customers based in Brixton and the surrounding areas who utilise our online flower delivery services. You are encouraged to review these Terms regularly as they may be updated from time to time. The most current version will always be available on our website.
Our online ordering process is designed to be simple and user-friendly. Here are the steps involved:
1.1 Product Selection: Browse our range of fresh flowers, bouquets, floral arrangements, and any add-on products displayed on our website. Click on your chosen product(s) to view more details or add to your basket.
1.2 Personalising Your Order: If applicable, select preferred sizes, colours, or add personal messages for delivery.
1.3 Cart Review: Once you have finished shopping, review your cart to ensure all details, including delivery address, timing, and contact information, are accurate.
1.4 Checkout: Progress to checkout, where you will be guided step-by-step to confirm your order details and select your preferred delivery date.
1.5 Order Confirmation: Upon successful submission of your order and payment, you will receive a confirmation on our website, followed by an email confirming your order details. Please review the confirmation email and contact us promptly if any information is incorrect.
1.6 Delivery: We deliver fresh flowers throughout Brixton and surrounding areas on the date specified at checkout, subject to availability. In cases of unforeseen circumstances, we will contact you as soon as possible to notify you of any delays or substitutions required.
2.1 Accepted Payment Methods: Payment for online flower delivery orders from Brixton Florist can be made using debit cards, credit cards, or any other payment method specified on the checkout page at the time of ordering. All payments are securely processed, and we do not store your payment card details.
2.2 Payment Timing: Payment must be made in full at the time of placing your order. We will only process orders upon receipt of successful payment authorisation.
2.3 Pricing and VAT: All prices displayed on our website are in UK pounds sterling (£) and include VAT at the prevailing rate, unless otherwise stated. Delivery charges, where applicable, are clearly specified during the ordering process and will be added to your total order amount.
2.4 Payment Issues: If there is a problem processing your payment or if your payment is declined, your order will not be confirmed. We are not responsible for any delays caused by payment issues.
We understand that circumstances may change, and you may need to cancel or amend your flower delivery order.
3.1 Cancelling an Order: You may cancel your order without charge provided you notify us at least 24 hours before the scheduled delivery date. Cancellation requests must be made through the online account portal or by contacting our customer service, as specified on our website. Orders cancelled within 24 hours of the delivery date may not be eligible for a full refund, especially where perishable goods have already been prepared or dispatched.
3.2 Amending an Order: If you wish to amend your order, such as updating the delivery address, date, recipient details, or personal message, please notify us as soon as possible. Amendments are subject to our ability to accommodate the change and must be made at least 24 hours prior to delivery.
3.3 Non-Delivery: If the recipient is not present at the delivery address and alternative arrangements cannot be made, we will attempt to leave the flowers with a neighbour or in a safe place, where possible. We will also leave a delivery note advising where the order has been left. In cases where delivery is not possible, we reserve the right to charge for re-delivery.
3.4 Substitutions: While we endeavour to supply all flowers and products as described, occasionally substitutions may be necessary due to seasonal availability or supply issues. In such instances, we will use flowers of equal or greater value and similar appearance, ensuring your arrangement remains fresh and attractive.
4.1 Perishable Goods: Due to the perishable nature of flowers and plants, returns are generally not accepted unless the product is damaged or not as described upon delivery.
4.2 Claims: If your order arrives damaged, or there is a significant issue with the freshness or quality, please notify us within 24 hours of delivery. Photographic evidence may be required. We will, at our discretion, offer a replacement or refund as appropriate.
4.3 Non-Fault Returns: As our products are made to order and perishable, we cannot accept returns simply due to a change of mind.
4.4 Refund Process: Where a refund is agreed, we will process the payment to your original payment method within 7 working days.
5.1 Limitation of Liability: Brixton Florist is committed to providing a high-quality flower delivery service in Brixton and the surrounding areas. Our liability in connection with any order or delivery is strictly limited to the purchase price paid for that order.
5.2 Exclusion of Liability: We are not liable for any indirect or consequential loss suffered by you as a result of any breach of these Terms by us or any other event, including but not limited to:
5.3 Third-Party Links: Our website may include references to third parties. We are not responsible for the content or practices of such third-party sites.
6.1 Accuracy of Information: You must ensure that all personal information, delivery addresses, and order details provided are accurate and up to date. Brixton Florist accepts no liability for orders delayed or undelivered due to incorrect information supplied at the time of order.
6.2 Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your password and login details. All activities conducted using your account are your responsibility.
6.3 Prohibited Activities: You may not use our website for any unlawful purpose, nor submit any false or misleading information. We reserve the right to cancel orders or terminate accounts found to be in violation of these Terms.
All intellectual property rights in the website, including but not limited to images, text, product designs, and branding, are owned by Brixton Florist or licensed to us. No content may be copied, reproduced, or used for commercial purposes without prior written permission from Brixton Florist.
Your privacy is important to us. When you place an order or interact with our website, your personal information will be processed in accordance with our privacy policy. We will not sell or share your data with third parties except as required to fulfil your order or by law.
These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Our online flower delivery and e-commerce services are primarily intended for customers in Brixton and surrounding areas. If you access our website from outside these areas, you are responsible for compliance with local laws where applicable.
10.1 Severability: If any part of these Terms is held to be unenforceable or invalid, the remainder shall continue in full force and effect.
10.2 No Waiver: Any failure by Brixton Florist to enforce any part of these Terms shall not constitute a waiver of any rights.
10.3 Entire Agreement: These Terms constitute the entire agreement between you and Brixton Florist regarding your use of our website and services and supersede all prior agreements or arrangements.
10.4 Changes to Terms: We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will apply to all orders placed after the updated Terms are posted.
If you have any questions regarding these Terms and Conditions or our online flower delivery services in Brixton and the surrounding areas, please contact us through the web contact form provided on our website. Our customer service team will be happy to assist you.
Last Updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brixton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brixton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
